A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...

A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...

A former colleague of mine runs a multi-location dental group that thrives on new patient inquiries. As they scaled, they found that they were starting to miss important calls, especially during lunch ...

Not long ago, I helped a regional dental network shift from a conventional outsourced call center model to a fully AI-backed voice routing system. They were dropping 22% of inbound appointment ...

A founder I worked with a few years ago ran a growing legal-tech startup that was drowning in inbound calls. Their sales team was stretched thin and their lone receptionist couldn’t keep up. Clients ...