Coaching for superior customer service is about improving effectiveness and meeting customer service goals. However, holding customer service supervisors or team leads responsible for coaching but not ...

Organisations are spending money on the wrong type of training. So claims Zita Richardson, partner in the Liverpool-based soft skills consultancy Motivateme. “Good customer service is central to the ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

GREAT CUSTOMER SERVICE is critical to business success -- loyal customers are the ultimate competitive advantage. Many companies espouse that they provide great customer service, but few deliver. The ...

Excellent customer service is the backbone of any successful business and can help keep you top of mind for those looking for your products or services again. While providing good customer service ...

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The way you approach data can make all the difference in how it impacts your business. A one-dimensional review of your team’s results boils down to little more than a retrospective rundown of their ...

Is providing excellent customer service important in today’s competitive marketplace? Winning more work seems to be everyone’s top priority today. Most construction business owners and managers use ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

Opinions expressed by Entrepreneur contributors are their own. If you met me in person, you’d know right away that I love to talk. That’s probably how I drew the interest of my current employer, ...