Whether a small business is engaged in direct interaction with customers through retail or services or deals with intermediaries and provides business-to-business transactions, customer service helps ...

Even at the oft-criticized Transportation Security Administration, a thoughtful employee can provide some added value at no added cost. An encounter with a helpful TSA agent -- though not this ...

Businesses are extending their reach across multiple channels of commerce — from stores, call centers and kiosks to the Web 2.0 reality of social networking sites and blogs — to maximize sales ...

Peter Coratola, president and CEO of Ease Logistics Services & Transportation Consulting, is a 2018 Columbus Smart 50 honoree and Sustainability award winner Peter Coratola started Ease Logistics ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. Opinions expressed by Entrepreneur contributors are their ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

What is the relationship between customer service and business success? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better ...