There’s something quintessentially American about gliding through a menu board at 2 PM, shouting your order through a speaker, and collecting steaming hot fries, all without unbuckling your seatbelt.

NEW BERN, NC -- The greeting you're probably used to when you go through the drive-thru is, "hello, how may I help you?" That's not what some customers at a McDonald's drive-thru in New Bern, North ...

For more than 50 years, the drive-thru speaker has been a symbol of convenience. But for customers, it’s often been a test of patience—garbled audio, misheard orders, robotic upsells, and long lines ...