Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

Entrepreneurs can forget precisely who all of their challenging work is for. These are a few simple skills you need to master to build strong customer relationships. Opinions expressed by Entrepreneur ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...

If you don't have these skills down, you might struggle to find success in your job.