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Gen Z is challenging retail banking: Sustainability, Ethics & Agency now come first. In his recent article, Group Head of Retail Banking, Fernando Morillo says, with nearly all Gen Z wanting their finances to align with values, they’re no longer satisfied with just having access - they demand impact. Retail banking is becoming a behavior-enabling system. It now has the reach, the tools, and the mandate to help individuals act on their values. Banks that design for purpose will remain central to
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